Optimize experience

Focusing on retention and cross-sell to ensure loyalty and sustained growth

Ideal for:

In today's competitive landscape, enhancing client experience is crucial for driving loyalty and ensuring sustained growth. Recent insights show that organizations are increasingly challenged to meet client expectations, with many clients reporting dissatisfaction during their buying journeys.

To thrive, businesses must prioritize retention and cross-selling strategies that deepen relationships with existing clients. By focusing on understanding client needs and preferences, you can tailor your approach to create more meaningful interactions and deliver exceptional value. Our expertise in client experience allows you to identify opportunities for improvement, ensuring that your organization consistently meets and exceeds client expectations.

With a strategic emphasis on client retention and cross-sell initiatives, we empower you to build lasting loyalty and secure long-term revenue growth.

3.6
possible providers researched in 2018
9
possible providers researched in 2024

Win with a consistent and comprehensive approach

Our Account Development Process helps identify your strengths and weaknesses across the account engagement journey – so you can make the improvements needed to accelerate client growth.

Arup joined Momentum to take one step closer to becoming a truly client-centric firm. During this time, our Client Team has grown and become established in providing client marketing... ensuring they put the client at the heart of their plans, engagement, and positioning activity.

Vicky Jones
Associate Client Teams Leader, ARUP
The strategies have served as a playbook for me over the years with my top accounts, delivering impressive results. To any B2B organization that is looking to win or grow strategic accounts, I recommend partnering with Alisha’s team.

Danny Nail
Global Centre of Excellence Lead, Salesforce
As one of the world’s leading consultants focused upon the rarefied world of enterprise-scale procurement decision-making, Momentum ITSMA has a unique perspective on this complex and increasingly business-critical, decision-making environment.

Tim Birt
Partner, Osbourne Clarke
There is no way that any other partner would be able to do this type of work.

Wendy Smith
Managing Director of Strategic Marketing, State Street
There are a lot of overnight ABM experts in the industry right now and it short changes the extensive work your subject matter experts have done to understand, strategize, build, execute, and measure ABM programs at scale.

Christian Lowery
Global Head of Account-Based Marketing, VMware

Market insights and research Growth

The five different types of research

There are many different types of research available to executives looking to support marketing and client-centric growth. But these are often conflated, leading to confusion over what they are meant to achieve and who the audience is.
Market insights and research Growth

Measuring the impact of brand studies

In the second of three blogs from our recent roundtable, we explore why the strategic importance of brand studies goes beyond measurement – and how they can influence alignment, decisions, and growth.
Video Growth

Spotlight Series: The role of client listening in the growth playbook

In the second episode of our Spotlight Series, Sarah DeFreitas, Executive Director, Research, shares how to harness the power of account intelligence to drive deeper engagement and deliver value at every stage of the customer journey.